Fun with customer service
Jul. 18th, 2019 07:46 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
asphaltcowgrrlSo, the week after Troy was in the hospital, I was beat down and didn't get on my bike for a week.
This past Sunday, I went to ride and the bike wouldn't connect to the wifi (it has a tablet fixed to the handlebars so that you can do instructor-led classes if you like), so no classes, nothing. Thought maybe it was an issue with Cox (because, let's be real, Cox can suck big, fat man hooters). I gave it a couple days since Cox was having major outages in my area, let Troy look at it (since he's the techno wizard in the house), and nothing.
So, last night, I called Peloton.
In talking with a really sweet young guy, we troubleshot the issue, discovered it wasn't the bike. Great. It's COX. Just what I want to do: CALL THE CABLE COMPANY. *coughs* Anyway, we're nearing the end of the conversation, he's getting some information from me, and Violet walks into the kitchen, screaming her head off, demanding to be fed.
I say, "I know, I'm sorry, kitten."
The customer service rep on the phone says, "It's okay, you're fine."
Me: *crickets*
I'm DYING over the fact he might think I called him (because of course it was a guy, right?) KITTEN!
Forty-five seconds later, he says, "Aw, I just saw your user pic of your kitten."
Lawd, why me?
Long story longer, I spent half an hour on the phone with Cox, who blamed the issues on Peloton, trying to tell me the devices aren't compatible. Dude, if my 12 year old laptop connects to your shitty modem, this expensive ass bike should, too! He's basically useless, has me call Peloton again, and they tell me it's definitely Cox.
Amusing side note: the second guy I spoke with at Peloton was named Ethan. LOL
ANYWAY. I explain all this to Troy when he gets home and then flee to go get us Thai food for dinner (he was apparently channeling Zayne or something because it was his suggestion). I come back, he's swearing at the bike, the router, the modem, the cats. I tell him to leave it and to come eat. Four minutes later, Maddie comes downstairs and says, "Oh, you got the bike fixed, nice work, dad."
Troy looks up at the bike, sees the screen is now showing our profiles, and tells it to go the fuck away. LOL He's still not sure what he did, but he managed to fix the issue. Needless to say, Maddie thought that was pretty friggen funny.
So yeah, I'm still rather mortified by the fact this kid (his name was Ben) might think I called him kitten. *headdesk*
And... that's my amusing/embarassing story for the day.
This past Sunday, I went to ride and the bike wouldn't connect to the wifi (it has a tablet fixed to the handlebars so that you can do instructor-led classes if you like), so no classes, nothing. Thought maybe it was an issue with Cox (because, let's be real, Cox can suck big, fat man hooters). I gave it a couple days since Cox was having major outages in my area, let Troy look at it (since he's the techno wizard in the house), and nothing.
So, last night, I called Peloton.
In talking with a really sweet young guy, we troubleshot the issue, discovered it wasn't the bike. Great. It's COX. Just what I want to do: CALL THE CABLE COMPANY. *coughs* Anyway, we're nearing the end of the conversation, he's getting some information from me, and Violet walks into the kitchen, screaming her head off, demanding to be fed.
I say, "I know, I'm sorry, kitten."
The customer service rep on the phone says, "It's okay, you're fine."
Me: *crickets*
I'm DYING over the fact he might think I called him (because of course it was a guy, right?) KITTEN!
Forty-five seconds later, he says, "Aw, I just saw your user pic of your kitten."
Lawd, why me?
Long story longer, I spent half an hour on the phone with Cox, who blamed the issues on Peloton, trying to tell me the devices aren't compatible. Dude, if my 12 year old laptop connects to your shitty modem, this expensive ass bike should, too! He's basically useless, has me call Peloton again, and they tell me it's definitely Cox.
Amusing side note: the second guy I spoke with at Peloton was named Ethan. LOL
ANYWAY. I explain all this to Troy when he gets home and then flee to go get us Thai food for dinner (he was apparently channeling Zayne or something because it was his suggestion). I come back, he's swearing at the bike, the router, the modem, the cats. I tell him to leave it and to come eat. Four minutes later, Maddie comes downstairs and says, "Oh, you got the bike fixed, nice work, dad."
Troy looks up at the bike, sees the screen is now showing our profiles, and tells it to go the fuck away. LOL He's still not sure what he did, but he managed to fix the issue. Needless to say, Maddie thought that was pretty friggen funny.
So yeah, I'm still rather mortified by the fact this kid (his name was Ben) might think I called him kitten. *headdesk*
And... that's my amusing/embarassing story for the day.
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no subject
Date: 2019-07-18 04:37 pm (UTC)I might top that. I was on the phone trying to have a conversation with a customer service rep when Daisy started barking her head off for no reason. I set the phone down and screamed at her to shut the fuck up.
Long story short, the rep asked me if I was okay. I told him I was fine that my fur child won't listen to me unless I raise my voice a little.
He said a very quiet "I see," and we went back to our conversation.
Animals and inanimate objects can be the banes of our existence.
Spectrum is right up there with Cox for sucking balls when it comes to service.
no subject
Date: 2019-07-18 04:45 pm (UTC)This is so true. Especially young animals because they honestly don't know any better.
Man, I would drop Cox like a bad habit, but no one else in the area has the internet speed my husband and child need for their gaming. Yanno, the important crap. LOL
no subject
Date: 2019-07-18 05:10 pm (UTC)I'm thrilled the bike is working
no subject
Date: 2019-07-18 05:25 pm (UTC)Me, too. I love the damn thing and have missed using it!
no subject
Date: 2019-07-18 11:49 pm (UTC)no subject
Date: 2019-07-19 07:09 pm (UTC)Hahaha... and then I got a survey in my email in regards to this poor kid's service. Really wanted to tell them that he didn't even flinch despite thinking I called him KITTEN. LOL
no subject
Date: 2019-07-19 11:41 am (UTC)LOL. You do give me more than your share of laughs per day! I think it's sweet you have a new 'kitten' as well as Violet!
no subject
Date: 2019-07-19 03:43 pm (UTC)