Fun with customer service
Jul. 18th, 2019 07:46 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
asphaltcowgrrlSo, the week after Troy was in the hospital, I was beat down and didn't get on my bike for a week.
This past Sunday, I went to ride and the bike wouldn't connect to the wifi (it has a tablet fixed to the handlebars so that you can do instructor-led classes if you like), so no classes, nothing. Thought maybe it was an issue with Cox (because, let's be real, Cox can suck big, fat man hooters). I gave it a couple days since Cox was having major outages in my area, let Troy look at it (since he's the techno wizard in the house), and nothing.
So, last night, I called Peloton.
In talking with a really sweet young guy, we troubleshot the issue, discovered it wasn't the bike. Great. It's COX. Just what I want to do: CALL THE CABLE COMPANY. *coughs* Anyway, we're nearing the end of the conversation, he's getting some information from me, and Violet walks into the kitchen, screaming her head off, demanding to be fed.
I say, "I know, I'm sorry, kitten."
The customer service rep on the phone says, "It's okay, you're fine."
Me: *crickets*
I'm DYING over the fact he might think I called him (because of course it was a guy, right?) KITTEN!
Forty-five seconds later, he says, "Aw, I just saw your user pic of your kitten."
Lawd, why me?
Long story longer, I spent half an hour on the phone with Cox, who blamed the issues on Peloton, trying to tell me the devices aren't compatible. Dude, if my 12 year old laptop connects to your shitty modem, this expensive ass bike should, too! He's basically useless, has me call Peloton again, and they tell me it's definitely Cox.
Amusing side note: the second guy I spoke with at Peloton was named Ethan. LOL
ANYWAY. I explain all this to Troy when he gets home and then flee to go get us Thai food for dinner (he was apparently channeling Zayne or something because it was his suggestion). I come back, he's swearing at the bike, the router, the modem, the cats. I tell him to leave it and to come eat. Four minutes later, Maddie comes downstairs and says, "Oh, you got the bike fixed, nice work, dad."
Troy looks up at the bike, sees the screen is now showing our profiles, and tells it to go the fuck away. LOL He's still not sure what he did, but he managed to fix the issue. Needless to say, Maddie thought that was pretty friggen funny.
So yeah, I'm still rather mortified by the fact this kid (his name was Ben) might think I called him kitten. *headdesk*
And... that's my amusing/embarassing story for the day.
This past Sunday, I went to ride and the bike wouldn't connect to the wifi (it has a tablet fixed to the handlebars so that you can do instructor-led classes if you like), so no classes, nothing. Thought maybe it was an issue with Cox (because, let's be real, Cox can suck big, fat man hooters). I gave it a couple days since Cox was having major outages in my area, let Troy look at it (since he's the techno wizard in the house), and nothing.
So, last night, I called Peloton.
In talking with a really sweet young guy, we troubleshot the issue, discovered it wasn't the bike. Great. It's COX. Just what I want to do: CALL THE CABLE COMPANY. *coughs* Anyway, we're nearing the end of the conversation, he's getting some information from me, and Violet walks into the kitchen, screaming her head off, demanding to be fed.
I say, "I know, I'm sorry, kitten."
The customer service rep on the phone says, "It's okay, you're fine."
Me: *crickets*
I'm DYING over the fact he might think I called him (because of course it was a guy, right?) KITTEN!
Forty-five seconds later, he says, "Aw, I just saw your user pic of your kitten."
Lawd, why me?
Long story longer, I spent half an hour on the phone with Cox, who blamed the issues on Peloton, trying to tell me the devices aren't compatible. Dude, if my 12 year old laptop connects to your shitty modem, this expensive ass bike should, too! He's basically useless, has me call Peloton again, and they tell me it's definitely Cox.
Amusing side note: the second guy I spoke with at Peloton was named Ethan. LOL
ANYWAY. I explain all this to Troy when he gets home and then flee to go get us Thai food for dinner (he was apparently channeling Zayne or something because it was his suggestion). I come back, he's swearing at the bike, the router, the modem, the cats. I tell him to leave it and to come eat. Four minutes later, Maddie comes downstairs and says, "Oh, you got the bike fixed, nice work, dad."
Troy looks up at the bike, sees the screen is now showing our profiles, and tells it to go the fuck away. LOL He's still not sure what he did, but he managed to fix the issue. Needless to say, Maddie thought that was pretty friggen funny.
So yeah, I'm still rather mortified by the fact this kid (his name was Ben) might think I called him kitten. *headdesk*
And... that's my amusing/embarassing story for the day.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2019-07-19 07:09 pm (UTC)Hahaha... and then I got a survey in my email in regards to this poor kid's service. Really wanted to tell them that he didn't even flinch despite thinking I called him KITTEN. LOL